Terms & Conditions
Last updated: January 2026
These Terms & Conditions govern your access to and use of the Diplomatic Academy e-learning platform, including websites, applications, courses, live sessions, consultations, and related services. By creating an account or using our services, you agree to these terms.
1. Eligibility & accounts
You must provide accurate registration information and keep your credentials confidential.
You are responsible for all activity under your account and must notify us promptly of any unauthorised use.
We may suspend or terminate accounts that violate these terms or pose a security risk.
2. Courses, content, and intellectual property
Course materials, videos, assessments, and trademarks remain our property or that of our licensors.
You receive a limited, non-transferable licence to access content for personal, non-commercial learning while enrolled.
Copying, redistribution, scraping, or reverse-engineering platform content without permission is prohibited.
3. Conduct
You agree not to misuse the platform, harass others, cheat on assessments, interfere with systems, or upload unlawful or harmful content.
We may remove content or restrict access where necessary to protect users or comply with law.
4. Fees, payments, and taxes
Prices are displayed before purchase where applicable. Payments are processed by approved providers.
You are responsible for applicable taxes unless stated otherwise.
Failure to pay may result in loss of access to paid features.
5. Cancellations & refunds
Refund eligibility depends on the product (course bundle, live session, consultation) and the timing of your request.
Unless mandatory consumer laws provide otherwise, digital content accessed or consumed may not be refundable.
Contact support with your order reference for case-by-case review.
6. Live sessions & consultations
Schedules may change; we will endeavour to notify you of material changes.
Consultations are subject to specialist availability and your attendance at agreed times.
Recording or redistribution of live sessions without permission is not allowed.
7. Disclaimer & limitation of liability
Services are provided on an “as is” and “as available” basis to the extent permitted by law.
We do not guarantee uninterrupted or error-free operation.
Our liability is limited as permitted by applicable law; nothing in these terms excludes liability that cannot legally be excluded.
8. Changes & governing law
We may update these terms; continued use after changes constitutes acceptance where permitted.
Specific provisions on governing law and disputes follow the regulations applicable to our operating jurisdiction and any contract you enter into with us.