Privacy Policy
Last updated: January 2026
This Privacy Policy describes how the Diplomatic Academy e-learning platform (“we”, “us”) collects, uses, stores, and protects your personal information when you use our website, mobile applications, and related services.
1. Data we collect
Account and profile: name, email address, phone number, nationality, employer, and optional profile photo when you register or update your profile.
Learning activity: course enrolments, lesson progress, quiz and exam results, certificates issued, and support tickets.
Technical data: device type, browser, approximate location (from IP), and cookies or similar technologies used for security and analytics.
Payments: transaction references processed through our payment providers; we do not store full card numbers on our servers.
2. How we use your data
To provide and improve courses, live sessions, consultations, and certificates.
To authenticate you, secure your account, and prevent fraud.
To communicate service messages, reminders, and (where allowed) marketing communications you can opt out of.
To comply with legal obligations and respond to lawful requests.
3. Legal bases & retention
We process data where necessary to perform our contract with you, based on your consent when required, or for our legitimate interests in operating a secure learning platform.
We retain data only as long as needed for these purposes or as required by law, then delete or anonymise it in line with our retention schedules.
4. Sharing & international transfers
We may share limited data with trusted processors (hosting, email/SMS, payments, analytics, video conferencing) under strict agreements.
If data is transferred outside your country, we apply appropriate safeguards as permitted by applicable law.
5. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to certain processing, and to lodge a complaint with a supervisory authority.
Contact us using the details on our Contact page to exercise your rights.
6. Cookies & analytics
We use cookies and similar technologies for essential site functions, preferences, and aggregated analytics. You can control non-essential cookies through your browser settings where applicable.
7. Contact
For privacy questions or requests, please reach out via the contact options listed on our website. We may update this policy from time to time; the “Last updated” date will change accordingly.